http://socialnetworkingnews.org/5-key-takeaways-from-a-successful-social-media-campaign-built-on-human-connection/
As technology advances, the distance between a brand and its customers has grown. Face-to-face transactions are replaced with digital transactions that require less — or no — human interaction. This “great divide” makes it increasingly difficult to win the hearts and minds of new customers and to keep loyal customers.
Source: searchenginewatch.com
See on Scoop.it – social networking
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