http://socialnetworkingnews.org/earthlink-launches-hosted-contact-center/
EarthLink has launched its new Hosted Contact Center solution supporting multichannel engagement with features that include chat, email, voice and social media interactions. The service includes a single user interface that integrates with existing CRM systems. EarthLink’s Hosted Contact Center is also integrated with the company’s Hosted Voice platform which provides service level guarantees for 99.999% uptime and 4.0 voice quality Mean Opinion Score (MOS.)
Source: www.networkworld.com
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